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FAQ's

How soon can you get my order to me?

All of us here at Crafty Crocodiles are committed to getting your order to you as soon as we can. We have enlisted the services of national overnight couriers and Royal Mail to ensure that goods speed their way to you with the minimum of delay. Please see delivery options and costs below.

 

Working days are Monday to  Friday excluding bank holidays

* Please allow 1-2 working days for order processing and dispatch (see FAQ’s for further details)

** This service is not available for UK Mainland ‘Out of Area’ Post codes, B.F.P.O or Non UK Mainland addresses

Delivery Service

Estimated Delivery Time

Price

Standard UK Mainland – Orders OVER £50.00 *

4-5 Working days (order before 2pm)

FREE

Standard UK Mainland – Orders UNDER  £50.00 *

4-5 Working days (order before 2pm)

£2.99

Speedier 2 Day Delivery Service **

2 days (order before 2pm)

£3.90

Next Working Day **

Next working day (order before 2pm)

£4.95

Next Working Day by 10.30am **

Next working day (order before 2pm)

£9.50

Saturday by 10.30am **

Saturday (order before 2pm)

£14.50

 

 

 

Northern Ireland /Scottish Highlands/ Isle of Man /                        UK Mainland ‘Out of Area’ Post codes - Orders OVER £100.00 *

UK Mainland ‘Out of Area’ Post codes include – Rates charged by couriers for these areas are at a much higher rate than our standard courier services. AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50, BT, HS, IV41-IV49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE, IM, PO

Delivery 4-7 working days

FREE

Northern Ireland /Scottish Highlands/ Isle of Man /                        UK Mainland ‘Out of Area’ Post codes - Orders UNDER £100.00 *

UK Mainland ‘Out of Area’ Post codes include – Rates charged by couriers for these areas are at a much higher rate than our standard courier services. AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50, BT, HS, IV41-IV49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE, IM, PO

Delivery 4-7 working days

£7.50

Channel Islands *

Delivery 4-6 working days

£9.95

B.F.P.O *

Delivery 7-10 working days

£8.95

 
Is my area exempt from a guaranteed delivery day service?

Unfortunately we are unable to offer a guaranteed delivery day service to parts of Scotland and the Highlands including Aberdeen, Kirkwall, Shetland Islands, Kilmarnock, Paisley, Perth, Outer Hebrides and Inverness. This is also the same for the Channel Islands, B.F.P.O, UK Non Mainland, and International orders. Standard delivery timescales are shown above.


Will I have to sign for my parcel?

Lightweight parcels will be despatched by Royal Mail post and therefore will not require a signature. Heavier parcels, will be despatched via courier and will require a signature. Carriers generally deliver between 8am and 6pm, Monday to Friday, please ensure you state a DAYTIME delivery address and telephone number. This is for both yours and our security. If we have your email address or mobile telephone number, we will contact you on the day of despatch to advise of your delivery slot the following working day, which can be changed online if this is not convenient.


What happens if I am not in when your carrier arrives?

Our carrier will leave a card indicating the day and time they attempted to deliver. The card will advise what has happened to the parcel and give contact details, telephone/internet to arrange re-delivery. The courier will make two attempts to deliver your parcel, after the second attempt the parcel will be returned to us.


Can I send my parcel to a different address?


Yes, you can send your parcel to a different address, just complete the details where specified, and ensure the invoice address, is that of the account holder/card holder.

 

Can I collect My Order From You?

You are more than welcome to place an order with us via the website, email fax or phone, and come and collect it from our office. Please note we do not have the facility to browse around a store, and orders do need to be placed before coming to collect from us. We are open Monday to Friday 9am – 3.00pm for collections. We kindly ask for at least 2 days notice from placing an order, to coming to collect, so that we have it all ready for you. At busier times of the year such as Christmas we do ask for up to 3 days notice before collection. Unfortunately we are unable to accept collections on a Monday. If you have any queries on this service please do not hesitate to contact our sales team either by email at sales@craftycrocodiles.co.uk

Our address for collection is:

Crafty Crocodiles Ltdw

Bermuda Road

Ramsomes Europark

IPSWICH

IP3 9RU


How will I know if something is out of stock?

Items are displayed as 'Out of Stock'. You will not be able to order these items until they come back into stock. Each out of stock item will have an 'email me when back in stock' icon. You just need to enter your email address and we will email you when the items are back in stock.


Is it safe to shop online at www.craftycrocodiles.co.uk?

Yes, it is safe to shop online at www.craftycrocodiles.co.uk. We use the Secure Socket Layer (SSL) encryption method; your details are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows at the bottom of the browser (or if the address of the web page starts with https). This method is the recognised standard for secure transactions. If you still have any concerns please e-mail sales@craftycrocodiles.co.uk


When placing my order over the internet, how will I know if it has gone through correctly?

You will receive an e-mail confirmation the same day, quoting your Delivery Note number, your order can also be tracked online, using My Account, if however you are still unsure, just e-mail sales@craftycrocodiles.co.uk


How am I able to track the order I have just placed?

If you have placed an order via our website you can simply check the status of your order by signing in, via My Account link at the top of the screen. You will then be able to access your account details and view any previous or current orders you have placed. If the status of your order shows Despatched click on Track, this will then take you to the couriers website where you will be able to view the current status of your order.

Will I be able to amend my web order once it has been submitted?

You will need to immediately contact our Sales Department by emailing sales@craftycrocodiles.co.uk. If your order has not been packed ready for despatch, we will gladly add the item(s) to your order, however, orders are processed quickly and efficiently. If we are unable to add the item(s) to your original order, we will contact you either by telephone or e-mail, as it will be treated as a separate order thus incurring an additional carriage charge.

Price Match Promise

Here at Crafty Crocodiles we want you to be assured you are getting the best possible deal in terms of service and price. Our 100% Price Match Promise ensures that you are confident that you are buying at the best possible price. We constantly monitor competitor pricing to ensure this will always be the case. There are certain conditions that do apply:

Conditions

1. Delivery must be made to a UK maniland address.

2. Competitor product must be in stock.

3. Competitor product must be completely identical to that offered by us( e.g. same colour, size, pack size and specification etc.)

4. Competitor price must be verifiable at time of price match. This cannot include any membership discounts, volume, promotional element or any other special offer.

5. Competitor price must not include delivery.

6. Competitor must be based in the UK.

7. Competitor must be a 'bricks and mortar' business and cannot be a marketplace site such as Ebay or Amazon.

8. Competitor must produce a Business to Business or Business to Consumer Mail Order Catalogue on a regular ongoing basis.

9. Competitor cannot be a Public Sector Organisation.

10. Competitor cannot be selling below cost.

11. Promotional offers cannot be used in conjunction with a Price Matched Product, this includes Vouchers and Discount codes.

12. Please ensure you Price Match with us before placing your order.

13. A maximum price match limit of £20 applies per item.

14. We reserve the right to terminate or amend our terms relating to our Price Match Promise at any time. Full details will be posted on the website.

How to Contact us regarding the Price Match Promise

Please email us with details of our part number, quantity and price to be matched. Details of the relevant competitor catalogue page or website link and competitor stock code.

We will then verifty this information and be back in contact with our comments within 1 business working day.

Price Changes and sales

We reserve the right to change prices in our catalogues and online, and remove items from sale. Rest assured we do our best to keep our prices as low and competitive as possible. If you have any further questions please contact the sales team.

 

Discount Codes and Voucher Codes

Often we like to thank our new and loyal customers with discounts and vouchers. Please note that only one voucher code or discount code can be used per order, and discount codes cannot be applied to sale items.


How much delivery charge do I pay if I live overseas?

The delivery charge for orders going outside the United Kingdom depends on the weight of your order. Please contact us before placing your order and we will be happy to provide a pro-forma invoice including the carriage charge. Please telephone 0845 463 4100 or e-mail sales@craftycrocodiles.co.uk

Orders to these countries are normally despatched via Royal Mail, Parcel Force or DHL, based on weight and value of parcels.

       
       
       
       

Do your prices include VAT and what is your procedure for organisations that are exempt from paying VAT?

Yes all prices include VAT where applicable. Organisations that are exempt from paying VAT are advised to order their goods and pay the VAT, they then need to make their own arrangements to claim it back. We are unable to deduct this for you. Channel Islands pay no VAT.

 
Haven't answered your question?

Just give us a call on 0845 463 4100 or email sales@craftycrocodiles.co.uk