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Delivery & Returns

All of us here at Crafty Crocodiles are committed to getting your order to you as soon as we can. We have enlisted the services of national overnight couriers and Royal Mail to ensure that goods speed their way to you with the minimum of delay. Please see delivery options and costs below.

Working days are Monday to Friday excluding bank holidays

* Please allow 1-2 working days for order processing and dispatch (see FAQ’s for further details)

** This service is not available for UK Mainland ‘Out of Area’ Post codes, B.F.P.O or Non UK Mainland addresses

Delivery Service

Estimated Delivery Time

Price

Standard UK Mainland – Orders OVER £50.00 *

4-5 Working days (order before 2pm)

FREE

Standard UK Mainland – Orders UNDER  £50.00 *

4-5 Working days (order before 2pm)

£2.99

Speedier 2 Day Delivery Service **

2 days (order before 2pm)

£3.90

Next Working Day **

Next working day (order before 2pm)

£4.95

Next Working Day by 10.30am **

Next working day (order before 2pm)

£9.50

Saturday by 10.30am **

Saturday (order before 2pm)

£14.50

 

 

 

Northern Ireland /Scottish Highlands/ Isle of Man /                        UK Mainland ‘Out of Area’ Post codes - Orders OVER £100.00 *

UK Mainland ‘Out of Area’ Post codes include – Rates charged by couriers for these areas are at a much higher rate than our standard courier services. AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50, BT, HS, IV41-IV49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE, IM, PO

Delivery 4-7 working days

FREE

Northern Ireland /Scottish Highlands/ Isle of Man /                        UK Mainland ‘Out of Area’ Post codes - Orders UNDER £100.00 *

UK Mainland ‘Out of Area’ Post codes include – Rates charged by couriers for these areas are at a much higher rate than our standard courier services. AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50, BT, HS, IV41-IV49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE, IM, PO

Delivery 4-7 working days

£7.50

Channel Islands *

Delivery 4-6 working days

£9.95

B.F.P.O *

Delivery 7-10 working days

£8.95

 

     
     
     
     

Returns

We want you to be delighted with your purchase from us here at Crafty Crocodiles. If you do receive an item that you are unhappy with please return it to us within 14 days of receipt and we will provide you with a full refund of the goods value or exchange.

Please enclose a brief covering letter, including your Sales Order reference number & reason for return. Please ensure that the product is returned to us in a resaleable condition. Please note that we are not responsible for return carriage costs unless the product is defective or has been sent in error.

Refunds and exchanges may only be processed when the returned item has been received by us and we recommend proof of shipment is obtained when returning goods to us.